New Phone Dialing Procedures Effective Sept. 21st

If you have not heard yet, there will be new dialing procedures for people living in the 570 area code.

Effective September 21, 2013, callers in the 570 area code will need to dial all 10 digits of the phone number, even for “local” 570 area calls.

The new way of dialing is necessary to prepare the region’s telephone customers for mandatory 10-digit dialing, starting in September.  The change paves the way for the October introduction of northeastern Pennsylvania’s newest area code – 272.  Called an “overlay,” the new code will serve the same geographic boundary as the current 570 area code.  The overlay will eliminate the need to split the existing area code into smaller areas.

“An overlay minimizes disruption for our customers because their telephone numbers, including their current area code, will not change,” said Carl E. Erhart, Verizon area vice president.  “But it’s important for customers to get into the habit of always dialing the 10-digit number when they make calls within the 570 area code.”

Starting Sept. 21, ten-digit dialing will be required for all telephone calls made in the 570 area code.  If callers forget to dial 10 digits, they will hear a message instructing them to dial both the area code and seven-digit telephone number.

Even with the dialing change, local calls will still remain local calls.  However, customers will need to reprogram any automatic dialing equipment or services that are programmed to dial a seven-digit number.  This includes life safety systems, fax machines, Internet dial-up modems, alarm and security systems, gates, speed dialers, call forwarding settings and voice mail services.

Business customers should check with their telecommunications vendors to ensure their telephone systems are reprogrammed to handle 10-digit dialing and also to ensure that business stationery or advertising materials include the area code.

On Oct. 21, customers who request new service, an additional line or, in some cases, move their service to another address, may be assigned a number in the new area code, depending upon availability of numbers in the 570 area code.  The addition of the 272 area code will not change local calling areas for customers, dialing 911, or telephone rates.

For additional information, visit Verizon’s FAQ regarding the 570 area code overlay.

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